Shipping

Shipping Policy

This The Ordinary page explains processing, delivery, and tracking in a store-specific format. This page applies specifically to theordinuay.shop.

What The Ordinary customers should know about processing and transit
For The Ordinary customers at theordinuay.shop, this section explains processing and transit. We normally prepare orders within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Our approach at The Ordinary to delivery area
The Ordinary publishes this delivery area guidance for customers using theordinuay.shop. We currently deliver solely to addresses within the United States. Standard shipping is free.

Details from The Ordinary on delivery issues
The Ordinary publishes this delivery issues guidance for customers using theordinuay.shop. If the tracking record identifies a delivery issue, or if an order arrives damaged or incomplete, contact Support@Theordinuay.shop or 5857464562. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

How The Ordinary handles returns after delivery
For The Ordinary customers at theordinuay.shop, this section explains returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Details from The Ordinary on tracking and addresses
Customers using theordinuay.shop can rely on the following The Ordinary guidance about tracking and addresses. Where a carrier provides tracking, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinuay.shop
Phone: 5857464562
Physical address: 816 Howard Ave, Biloxi, Mississippi, 39530, United States